Terms and Conditions

We want all our customers to be completely satisfied with their sweet rolls.  We know it's disappointing when something arrives and isn't as expected.  If you have a concern about your order, please contact us and let us know.  We will try our best to work out any issues to our mutual satisfaction.

What you need to know about Sandra's Sweet Rolls:

*These are hand rolled sweet rolls.  There will not always be perfect uniformity, but that's what makes them real. No machines are used in the making of these rolls.  

*All orders will be baked on Thursdays and shipped on Fridays. All orders must be submitted by Wednesday at 6pm PST to ship on Friday.  Otherwise, the order will be placed in queue for baking/shipping on the following Thursday/Friday (one week from ordering)..

*All rolls will be baked, then frozen for shipping, so that they arrive to you as fresh as possible.  Depending on the length of time it takes to reach you, they may be partially thawed.  That's ok.  You'll just save time having to thaw them yourself!  All orders will ship priority (2 day) with USPS. 

*The frosting will also be frozen when shipped.  An ice pack will be included in your package to insure freshness.

How to thaw and reheat rolls:

The rolls can be left on the counter to thaw, while the frosting can thaw in the fridge until ready to use.  Soften the refrigerated frosting by allowing it to come to room temp on the counter or microwaving in 10 second intervals.  Rolls can then be cut apart and heated  individually for 20-30 seconds in the microwave or reheat the entire pan in a 350 degree oven for 7-10 minutes (or until heated through).